SUPPORT

What can we help you with?

Yes, we do. To see it please follow this link.

Yes, we do. To see it please follow this link.

Yes, we do. To see it please follow this link.

The app is based on the technology called PhotoPlethysmoGraphy (PPG) that measures light reflected in the blood. Blood absorbs light and each pulse increases the blood flow in the body and finger tips. You can therefore keep track of changes in the heart rate by measuring the changes in light absorption. The method is similar to the one used in a pulse oximeter and many wearable fitness trackers. In those cases, instead of LED light, infrared is used. It is possible to distinguish the difference between a regular heart beat and irregular heartbeat. The up and down peaks represent the changes in the blood flow (light absorption) over time. You can clearly see when pulses occur.

Please try again at a later time and follow the instructions carefully. See question 6 for recommendations for a successful measurement.

It is recommended you take a measurement at a later time, and read the instructions carefully. Maybe your hands are too cold or there isn't enough light in the room. See question 6 for recommendations for a successful measurement.

Please try again at a later time and follow the instructions carefully. See question 6 for recommendations for a successful measurement.

There are few recommendations for a successful measurement please see the above question.

Please charge your phone till it is above 10%, otherwise, you won’t be able to complete the measurement.

The warning is indicating you’re moving too much. The reliability and quality of the measurement is decreased when you are moving. Therefore it is important to remain still and to follow the instructions for a proper measurement. Please do not take measurements while standing, walking or talking.

 

Didn't find what you need? Get in touch with the Happitech team